Frequently Asked Questions

If you have any questions, please review our list of frequently asked questions before requesting assistance.

SHIPMENTS

How long does it take to receive my order?

We process and ship your order within 24-48 hours. Delivery takes an average of 2-4 business days throughout Italy.

What are the shipping costs?

Italy (including San Marino): €6.50. Free shipping on orders over €45.

Do you also ship internationally?

No, we currently only ship to Italy.

How can I track my shipment?

You will receive an email with the tracking link as soon as your order is handed over to the courier.

Can I change the delivery address?

Yes, if your order hasn't shipped yet. Please contact us as soon as possible at customer@roburae.com.

ORDERS

How can I check the status of my order?

You'll receive a confirmation email with your tracking number. If you have any questions, please contact us and we'll help you.

Can I change or cancel an order?

Yes, if your order hasn't shipped yet. Contact us as soon as possible.

I already paid, but I haven't received anything. What's going on?

Check your confirmation email for a link to track your order. Our customer service team is available if needed.

PAYMENTS

What payment methods do you accept?

You can pay with:

  • Credit cards (Visa, Mastercard, Maestro, American Express)
  • PayPal
  • Apple Pay, Google Pay, Shop Pay

Payment is secure and confirmed at the time of purchase.

RETURNS AND REFUNDS

How long do I have to return a product?

You have 14 days from receiving your order to make a return.

Which products can be returned?

We only accept intact, unopened and unused products.

How can I request a return?

Email us at customer@roburae.com with the subject "Product Return." We'll guide you through every step.

Are shipping costs also refunded?

No, only the cost of the product will be refunded. Shipping costs are the responsibility of the customer.

PRODUCTS

How long does a product last once opened?

Roburae products can be stored for several months if unopened and stored in a dry place away from heat sources. Once opened, shelf life varies depending on the formula and is indicated by a small jar-shaped symbol, followed by a number and the letter "M" (e.g., 6M = 6 months from opening).